<title>Gary Headlee Motherboard Repair Service- Rip-Off, Lies, and Theft of Services</title>

<title>Gary Headlee Motherboard Repair Service- Rip-Off, Lies, and Theft of Services</title>

CONCERNING THEFT OF SERVICES and THEFT OF $50 for alleged repair- not produced- for video card by

Gary Headlee  Motherboard Repair


Gary Headlee
692 Lennox St.
Midvale, Utah
84047
801-567-9150

Gary Headlee Motherboard Repair ripped me off $50 for a "claimed" repair of my ATI 9700 PRO video card, and further made me wait over SIX WEEKS before the card was returned to me, still non-functional.

He apparently lied, and made conflicting repair stories about the card on two occasions-- first stating that "I've already spent a couple of hours on your card and haven't figured out what is wrong"

Then several weeks later, apparently forgetting his first story, stating, "Your card works fine, I couldn't find anything wrong, but will let it run for a while to make sure its okay."

When the card was finally returned to me after repeated phone calls over a SIX WEEK period, it was still not operational, and Headlee kept the $50 I had sent him in advance for the repair.

 

 

CASE HISTORY:

JANUARY 4, 2005

The first week of January 2005 I sent in my video card for repair after viewing Headlee's web site at

http://www.motherboardrepair.com/

It looked like a respectable web site, and well documented. I sent Headlee an email regarding my possible card repair, but did not receive a reply.

None the less (and a VERY STUPID MOVE, I must admit) I followed the instructions on the web site for video card repair and sent. I sent it in with delivery confirmation via priority mail on Jan 4, 2005, and the requested $50 repair fee in cash- the excess which would be refunded if the repair did not require a lot of work.

The web site stated 1-2 day turn-around for repairs.

Delivery confirmation showed that Headlee received the card two days later on Jan 6.

JANUARY 17, 2005

After waiting TWO WEEKS and not receiving ANY replies to my emails, nor receiving my card back, or ANY COMMUNICATION whatsoever, I set out to find a phone number for Headlee.

Headlee's phone is untraceable, and unlisted, and can not be found anywhere on the Internet.

My last resort was to call The Midvale Utah Police and report what had happened. They instructed me to contact my local Denver Police and report THEFT OF SERVICES. They then told me to have my local police contact them, and they would contact Headlee if possible and look into the matter.

My local police then contacted the police in MIDVALE UTAH, and before long I finally received my first communication with Headlee by phone who offered a number of excuses why he had not looked at my card yet. He apologized and then said he would look at it in 3-4 days and would email me with the results. This was around January 17.

A week went by and Headlee made absolutely no contact again.

FEBRUARY 4, 2005

I called Headlee's phone and left a couple of messages to inquire about my card.

I finally followed up at the beginning of February, after Headlee had the card for nearly a month. I wanted to know the status of the card. At that time he said he had already spent a couple of hours on the card but had made no progress, but would try to finish the job soon.

He followed up with the following emails (and further excuses on February 4):

----- Original Message -----
From: capman@att.net
To: Neil Slade
Sent: Friday, February 04, 2005 5:47 PM
Subject: Re: WHERE IS MY VIDEO CARD PLEASE?

I do understand the way you feel (I have been in the electronics repair buis for 35+ years), will do my best to stay in contact and repair your card.
Working out of the home has some big drawbacks..... number one drawback is that the family doesn't think I am at work, so they ask questions & favors several times each work day, add a few freinds dropping by, an emergency or two and the day is gone with no real work produced. Today alone I spent 3 hours at the vet as a favor to my son and his sick cat............... If I add the vet bill alone with lost wages for the 3 hours...........the cat had more money this week than I did.
 
Sorry for the poor comunications,
 
 
Gary--
Don't forget to put my website in
your favorites:
http://www.motherboardrepair.com

My home phone # is 801-567-9150 I
am usually available between
10:30am ~5:30pm MST
Message -----

 

 

From: capman@att.net
To: Neil Slade
Sent: Friday, February 04, 2005 2:58 PM
Subject: Re: WHERE IS MY VIDEO CARD PLEASE?

Hello,
I tried to call you 2 times today, however the line was busy.
I have spent a couple of hours on your video card, the problem seems to be quite elusive.
I hope to make progress within a few more days.
Video cards take last priority over all my other work, that is the only way I can maintain a 2~3 days turn-around for my motherboard customers.
 After I finish your card, I will no longer accept video cards for repair and will remove the video card section from my web page. You are correct, I am not able to provide a high quality of service for my video card customers and no hobby is worth having the police come to my door. I know of no-one else that even attempts to repair video cards...... now there will be none.
 
I will be home late this afternoon if you wish to call me,
 
 
Gary Headlee
--
Don't forget to put my website in
your favorites:
http://www.motherboardrepair.com

My home phone # is 801-567-9150 I
am usually available between
10:30am ~5:30pm MST

 

FEBRUARY 16, 2005

Still no card, no news from Headlee. I send him the following email, to which I receive no reply.

ATI 9700 Pro card with Zalman cooler

Dear Gary,
 
Its now been SIX WEEKS since my video card arrived at your home for repair-
 
Please return it today, repaired or not, and send a delivery confirmation tracking number.
 
If the card is not repaired, kindly return my $50 cash.
 
I will expect to see my card delivered here by Saturday latest.
 
Thanks
Neil Slade
303-399-0418

 

I finally got Headlee to answer his phone, and he said my card would be looked at right after he finished his current other repair job. There was no mention of his claimed previous "couple of hours spent on the card repair" from January.

I called two days later- and Headlee had STILL NOT TRIED TO REPAIR MY CARD. His excuse this time was "I had to spent the weekend with my girlfriend for Valentine's Day". He said he now would look at the card.

I called the following day, and Headlee claimed the card was working perfectly, although he spotted a couple of loose solder connections, which he claimed to repair. He said he would let the card run for a while to make sure it was okay, and then send it back.

The card arrived via priority mail on February 19, 2005 forty five days after it arrived at his home.

The card shows no evidence of repair of solder connections anywhere, and the card still does not function.

Headlee sent no email explaining the so-called repair, sent no invoice, and kept the entire $50 cash sent to him by me.

-

Neil Slade

 

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